Privacy Policy
Last updated: December 10, 2024

TDI Solutions (UK) Ltd (“we,” “our,” or “us”) operates the TDI Solutions (UK) Ltd website (the “Service”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Unless otherwise defined here, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

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1. Information We Collect and How We Use It

Personal Information
We may collect personally identifiable information that you voluntarily provide when interacting with our Service. This information may include:

• Name
• Email address
• Telephone number
• Address

We use this information to:

• Respond to your inquiries.
• Provide and maintain our Service.
• Improve the user experience.

Log Data
When you visit our Service, we automatically collect information that your browser sends, such as:

• Your IP address.
• Browser type and version.
• The pages you visit and time spent on them.
• Date and time of your visit.
• Other diagnostic data.

This information helps us analyze and improve the functionality of our website.

Cookies
Cookies are small files stored on your device that collect data to enhance your browsing experience. We use cookies to:

• Analyze website traffic and usage patterns.
• Improve website functionality.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect the availability of some features.

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2. Data Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once this period expires, we securely delete or anonymize the data.

For example:

• Contact details collected for customer support will be retained for no more than 12 months after the resolution of your inquiry.
• Log Data and analytics information may be retained for up to 24 months to identify usage trends and improve our Service.

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3. Rights of Users (GDPR Compliance)

If you are a resident of the UK or EU, you have certain rights under the General Data Protection Regulation (GDPR). These include the right to:

• Access the personal data we hold about you.
• Request corrections or deletions of inaccurate or incomplete information.
• Withdraw consent for data processing, where applicable.
• Request data portability to transfer your data to another service.
• Object to data processing under certain circumstances.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

To exercise any of these rights, please contact us at info@tdi-solutions.co.uk.

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4. Sharing and Disclosure of Information

Third-Party Service Providers
We may engage trusted third-party companies to:

• Provide website-related services.
• Analyze website usage.

These third parties will have access to your personal information only to perform their services on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Compliance
We may disclose your information when required to do so by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.

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5. Data Breach Notification

We take the security of your personal data seriously. In the unlikely event of a data breach, we will:

• Notify affected individuals promptly if their personal data is at risk.
• Notify the relevant data protection authority within 72 hours, where required by law.
• Provide recommendations to mitigate risks or prevent further breaches.

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6. Data Security

We are committed to protecting your personal information. While we use commercially reasonable measures to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

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7. Links to Third-Party Websites

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.

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8. Children’s Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe your child has provided us with personal information, please contact us immediately so we can remove it.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

TDI Solutions (UK) Ltd
Email: info@tdi-solutions.co.uk
Phone: 01438 904 448
Website: https://www.tdi-solutions.co.uk